Return And Exchange

Returns:

• If you would like to return a product, no questions asked, Unilights will charge you a re-stocking fee of 30%. 
• Please write to us at Unilights and we will get in touch with you within 24 hours of receiving your request.
• You can only request a return within 7 days of receiving the product. Products must be returned in their original packaging with the price tags, barcodes, labels, user manual, warranty card, invoices, etc. 
• You must drop the product(s) at the nearest store/warehouse. 
• The product should not have been installed, or the product(s) should not have any wear and tear. The returned products are subject to verification and checks by Unilights in order to determine the legitimacy of the return.  
• Any products returned in a damaged condition will not be refunded. 
• It takes 5 to 7 working days for us to process the refund when we receive the same in good condition. 
• To issue a credit note against the returned items (perfect condition), it could take up to 2 business days.

Exchange:

• If you have received a damaged/defective/incorrect product, please get in touch with customer service by email at Unilights - within 24 hours of delivery. 
• Microscopic defects that are not visible when the products are installed will not be entertained. 
• On receiving Your complaint, Unilights shall verify the authenticity and the nature of the complaint and if Unilights is convinced that the complaint is genuine, Unilights will start initiating the replacement process. 
• In order to exchange the product, you are required to comply with the below mentioned conditions: 
• Please notify Unilights of receipt of a damaged/defective/incorrect product within 24 hours of delivery to you. If you are unable to do so within 24 hours, Unilights shall not be held liable for the failure to replace the order.
• Products should be unused. 
• Unilights will arrange pick-up of the damaged/defective/incorrect Product through its logistics partner. If Unilights is unable to do so, Unilights will notify You regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon consultation with Unilights. 
• Products should be returned in their original packaging along with the original price tags, barcodes, labels, user manuals, warranty cards, invoices, etc. 
• It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to products during transit. 
• The returned Products are subject to verification and checks by Unilights in order to determine the legitimacy of the complaint. If the claim is not legitimate, you will be required to bear the shipping costs for the product.

Cancellation:

• An order cannot be cancelled once confirmed. You can modify an order (with products of the same or more value) within 24 hours, provided the order has not been shipped. 
• If you want to modify your order (within 24 hours) before the order has been shipped, please send us an email at info@unilights.co  with the new product details (name, color, price, size).